Reference

Terms That Govern Your Account on bb344

These terms set out the rules covering your account, how you use our platform, and what we each agree to when you access bb344.

bKash, Nagad, Rocket coveredApplies to all account typesJurisdiction-dependent accessUpdated terms take effect on noticeContact support for any queries
bb344 Terms That Govern Your Account on bb344
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights

We treat your account data and wallet details with care at every step. Here is what that looks like in practice across the areas that matter most to you.

Account Security

Your account is protected by OTP verification at login and on sensitive changes. If you suspect unauthorised access, contact support immediately so we can freeze activity and begin a review.

Data Retention

We hold account records for the period required under applicable regulations. Once your account is closed, personal data is retained only as long as legally necessary before being deleted or anonymised.

Cookie and Session Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your account settings or browser controls.

Requesting Changes

To correct account details, request a data export, or ask us to delete your data, submit a written request through live chat or email. We will confirm receipt and respond within the period required by applicable law.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account status or a payment dispute, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket transfers, have your transaction reference ready before you get in touch — it speeds up the review considerably.

Team online

Live Chat

Available directly from your account dashboard. Start a session to raise a terms query, flag a payment issue, or request a review of an account decision.

Email Support

Send detailed queries or formal account concerns to our support address. We respond to terms-related emails during standard support hours on working days.

Account Help Centre

Our help section covers common terms questions — account verification steps, wallet linking rules, and what happens when an account is flagged for review.

Frequently Asked Questions About Our Terms

The questions below cover what we hear most often from account holders about how these terms work day to day.

Yes. All deposit and withdrawal activity through bKash, Nagad, and Rocket is governed by these terms. Payment disputes are handled through our support team with a transaction reference.

We publish updates on this page and may notify you by account message. Continued use of your account after the effective date counts as acceptance of the revised terms.

We can suspend or close an account that breaches these terms — for example, if fraudulent activity or unauthorised wallet use is detected. You will be notified and any eligible balance reviewed.

If your account is closed for a reason that does not involve a breach, we will process any remaining verified balance to the wallet you used to deposit, subject to standard verification checks.

Access depends on your local law and the eligible regions we operate in. It is your responsibility to confirm that using the platform complies with the laws in your area before you open an account.

Contact our support team via live chat or email with a written request. We will confirm receipt and handle the request within the timeframe required under applicable data protection rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.