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How bb344 Handles Your Legal Obligations

Using bb344 means you accept a set of terms that govern your account, your payment activity through bKash, Nagad, and Rocket, and your eligibility based on local law and the regions we support.

Jurisdiction-dependent accessAccount terms apply on registrationbKash, Nagad, Rocket transaction rulesEligibility based on local lawPolicy updates communicated directly
bb344 How bb344 Handles Your Legal Obligations
ACCOUNT AND DATA STANDARDS

How We Protect Your Account Under Policy

Our legal obligations extend beyond terms text — they shape how we handle your data, secure your account sessions and manage your payment records. Here is how we apply those obligations in practice across the areas that matter most to your account.

Data Handling and Retention

We retain your account data — including transaction records for bKash, Nagad and Rocket — only for as long as required by our operational and legal obligations. You may request a summary of what we hold.

Cookie and Session Policy

Cookies are used to maintain your login session, remember your language setting and monitor account security. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Your account uses OTP-based login verification on mobile. We do not store your bKash or Nagad PIN — payment authentication happens entirely within those providers' own apps.

Requesting Policy Changes

To request a correction to your account data, or to raise a concern about how your information has been used, contact us via email with your account ID and the specific change you are requesting.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about how a specific term applies to your account, or you need to raise a formal concern about a policy decision, our support team handles legal enquiries separately from general account help. You can reach us through the channels below — include your registered account details and a clear description of your concern so we can route it correctly.

Live Chat Support Start a live chat session from your account dashboard. Legal queries are flagged separately and directed to the appropriate team for a structured response.
Email for Formal Queries Send a written query to our support email address. For policy disputes or account termination reviews, written correspondence gives you a documented record of the exchange.
Account Help Centre Access the Help Centre from within your account on mobile or desktop. Policy documents, terms updates and eligibility conditions are indexed there for your reference.

Legal Questions We Hear Most Often

These are the questions we receive most often about our legal terms, account eligibility and data practices. If your question is not covered here, use the live chat or email contact path listed above.

Yes. Your eligibility to access bb344 depends on the laws that apply in your location and whether your region is among those we support. We recommend confirming this before opening an account.

Both our platform terms and each payment provider's own terms apply to your transaction. Review the bKash, Nagad or Rocket terms within their respective apps alongside our conditions.

We may suspend or close an account if our terms are breached — including false identity information, ineligible region access or misuse of payment rails. You will be notified through your registered contact.

Send a written request to our support email with your account ID. We will respond with a summary of the data categories we hold and the retention period applicable to each.

We notify you via your registered contact method before material changes take effect. Continuing to use your account after that notification is treated as acceptance of the updated terms.

Raise a formal dispute through our email channel, including your account details and a clear description of the decision you are challenging. Written correspondence gives you a documented record.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.