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How bb344 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad or Rocket, and keep your session secure.

Account data kept securebKash, Nagad, Rocket payment privacyNo data sold to third partiesYour right to request accessJurisdiction-dependent eligibility
bb344 How bb344 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of the data we hold, ask us to correct something, or raise a concern about how your information has been handled, our account support team is the right place to start. We aim to respond to all data-related requests within a reasonable timeframe. Availability of support channels depends on your region and local eligibility.

Live Chat Support Open the live chat window from your account dashboard to raise a privacy question directly. Our support team handles data requests through the same channel.
Email Data Requests Send a written data access or correction request to our support email address shown in the account help section. Include your registered mobile number for faster matching.
Account Help Centre The help centre inside your account contains a dedicated privacy and data section where you can submit a formal request or track the status of an existing one.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our approach to data protection covers four areas: how we secure data in transit, how long we keep it, how cookies work on this platform, and what account security steps you can take on your side. Each area is described in the cards below. None of this overrides your rights under applicable law in eligible regions.

Encryption in Transit

All data moving between your device and our servers — including bKash and Nagad payment references — travels over SSL-encrypted connections. We do not transmit wallet credentials in plain text at any point.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. You can clear these from your browser settings at any time without losing your account.

Data Retention Policy

Account records are kept for as long as your account is active and for any period required by applicable rules in your region. Once that period passes, records are deleted or anonymised in line with our standard schedule.

Account Security Steps

We use OTP verification on login and on withdrawal requests. If you suspect your account has been accessed without your knowledge, contact support immediately through live chat so we can lock the session.

Common Questions About Your Privacy on bb344

The questions below cover what our players in Bangladesh ask most often about data rights, payment privacy and account security. If your question is not here, contact support through the live chat or help centre.

We collect your name, mobile number, and the wallet identifier you register with — such as your bKash or Nagad number. We also log device type and session activity to protect your account from unauthorised access.

We share only the minimum payment reference data needed with our licensed payment processors. We do not sell, rent or pass your wallet details to advertisers or unrelated third parties under any circumstance.

Send your request through the account help centre or via the support email listed there. Include your registered mobile number so we can match your request quickly and respond within a reasonable timeframe.

Yes, you can request deletion through the privacy section of the help centre. We will remove data that is no longer required, subject to any retention obligations that apply in the regions where this service operates.

Cookies keep your session active and remember preferences like your Rocket or Nagad wallet choice. They do not track activity outside this platform. Clear them any time from your browser without affecting your account balance or history.

After account closure we retain records only for as long as required under applicable rules in your eligible region. Once that period ends, your personal data is either deleted or anonymised in line with our retention schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.